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A Nurses Guide: How to Deal with Difficult Patients

Contact Hours Awarded: 2

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Course Overview

A Nurses Guide: How to Deal with Difficult Patients

Author: Marybeth A. Keppler

Being in the business of caring for people when they are at their worst means we often come face-to-face with patients amid emotional outbursts of anger. We can improve patient outcomes and our work-life satisfaction by putting the abilities to understand anger, learn and become aware of what goes on in others’ brains when they are upset, and adopt optimal techniques for handling these tough situations under our belt. 

Course Outline

  1. Introduction 
  2. Anger 
    1. Anger as a Motivator 
    2. Anger and Catharsis 
    3. Anger and Control 
    4. Stress and Trauma 
  3. What is Happening in the Brain? 
  4. Tips for Dealing with Difficult Patients 
    1. Self-Awareness 
    2. Consider the Patient 
    3. Distraction 
    4. De-escalation 
    5. Not Taking Things Personally 
  5. What to Do When Losing Your Cool 
  6. Benefits of Effectively Dealing with Difficult Patients 
  7. Case Studies 
  8. Conclusion

Accreditation Statement

Nursing CE Central LLC is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

In this course we will discuss tips, tricks and tactics on how to deal with difficult patients. It will take the average learner 120 minutes to complete.

Course Outcomes

After completing this course, the learner will rate 4 out of 5 on the Likert Scale for their ability to:

  1. Gain a greater understanding of anger in themselves and others. 
  2. Describe what happens in the brain when a person becomes angry. 
  3. Identify and practice the skills necessary in providing care to patients when they become angry.

Target Audience

  • Registered Nurses (RN)
  • Advanced Practice Registered Nurses (APRN)
  • Licensed Practical Nurses (LPN/LVN)

Requirement for Completion

  1. Enrollment in the course by the learner
  2. Read and learn all course materials
  3. Complete the course evaluation
  4. Attest and testify learning of the course materials

Accreditations + Approvals

  • American Nurses Credentialing Center (ANCC) (P0614)
  • California Board of Registered Nursing (CEP 17418)
  • Kentucky Board of Nursing (7-0090)
  • Louisiana State Board of Nursing (58)
  • New York State Department of Education (IC 208)
  • Florida Board of Nursing (50-23983)

Disclosure of Relevant Financial Relationships

Nursing CE Central nor any of the authors, planners, content experts, or any contributors have any relevant financial relationships with ineligible companies to disclose.

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Course created on: April 22, 2021

Course Updated on: March 11, 2024

Course Expires on: March 11, 2027

Course Offering: #58