Managing Conflict in a Nurse Leader Role
Contact Hours: 2
What's included?
Course Overview
Every organization will experience some degree of conflict at one time or another; healthcare is no exception. Conflict can create serious issues regarding care delivery, patient safety, and patient outcomes. Other end results include cost impacts related to staff turnover in an already understaffed industry, regulatory fines, and even lawsuits due to errors; more serious results include psychological impacts on staff members.
Characteristics, leadership styles, and the ability to handle conflict are vital to those fulfilling a nurse leader role. This educational course will help you identify conflict, the components of conflict, reasons for conflict in healthcare, and management strategies. Conflict management is not just the responsibility of one nurse leader but also that of all team members, especially the registered nurse. “Conflict management helps foster stronger relationships horizontally between employees and vertically between employees and management by increasing awareness and understanding of different points of view and educating staff about how to avoid conflict in the first place” (1).
Course Outline
- Introduction
- Conflict
- Leadership
- Nurse Leader Role: Conflict Strategy
- Regulatory Issues and Conflict
- An Example of Failed Conflict Management from a Nurse Leader Role
- Conclusion
Course Outcomes
After completing this course, the learner will rate 4 out of 5 on the Likert Scale for their ability to:
- Identify two reasons why learning about conflict management is important when fulfilling a nurse leader role.
- Identify the five stages of conflict.
- Identify two positive leadership styles.
- Identify the generations in the workforce.
- Identify two regulatory mandates.
Accreditations and Approvals
- American Nurses Credentialing Center (ANCC) (P0614)
- California Board of Registered Nursing (CEP 17418)
- Kentucky Board of Nursing (7-0090)
- Louisiana State Board of Nursing (58)
- Florida Board of Nursing (50-23983)
- Delaware Board of Nursing (DE-24-010127)
- Alabama Board of Nursing (#ABNP1577)
- Iowa Board of Nursing (#393)
- Kansas Board of Nursing (LT0340-0325)
Approved by the Board of Nursing in every state, you can complete your RN, LVN, and APRN CEUs with confidence.
Accreditation Statement
Nursing CE Central LLC is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
It will take the average learner 120 minutes to complete and awards 2 contact hours of continuing education.
Written For
- Registered Nurses (RN)
- Advanced Practice Registered Nurses (APRN)
- Licensed Practical Nurses (LPN/LVN)
Requirements for Completion
- Enrollment in the course by the learner
- Read and learn all course materials
- Complete the course evaluation
- Attest and testify learning of the course materials
Disclosure of Relevant Financial Relationships
Nursing CE Central nor any of the authors, planners, content experts, or any contributors have any relevant financial relationships with ineligible companies to disclose.
